No Hassle Returns.
We take great pride in 100% satisfaction.
We take great pride in 100% customer satisfaction. If for any reason, you’re not satisfied with your purchase, we’ve outlined the following guidelines to help make your return a smooth and seamless experience:
- You may return your unused item in its original condition and packaging within 15 days of receipt.
- Please request a return by contacting us via email, email@example.com.
- Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs.
- Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide us with the shipment tracking number.
- A 25% Restocking fee applies
- Some of our stock in clearance or discontinued only; in this case, once the product leaves our warehouse there are no refunds.
- All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.
- If you receive a damaged item, SellOffFlooring.com will assist you in receiving a replacement or refund as quickly as possible – at no cost to you.
- Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.
- If there is minor damage to the packaging, please indicate as such when you sign for the shipment.
- In the unlikely event that you find your product to be damaged upon opening it please notify us at firstname.lastname@example.org.
- Please notify SellOffFlooring.com of any damages on the product or packaging within 5 days of receipt
Warranty varies by product. Please contact us for product warranty information.